Frequently Asked Questions

Everything you need to know about shopping with Nine West.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your shipment's progress.

What is your return policy?

We accept returns of unworn, unwashed merchandise within 30 days of the original purchase date. Items must be returned in their original packaging with all tags attached.

Do you offer international shipping?

Yes, Nine West ships to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I determine my correct shoe size?

We provide a comprehensive size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal and Afterpay for your convenience.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make changes or cancellations. You may return the items once they arrive.